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Refund policy

Effective date: September 15, 2026
Last updated: September 15, 2026

This refund policy explains when and how you can get your money back for a paid mapps.one plan bought from mapps.one ("mapps.one", "we", "us"). It is part of our terms of service.

In short

  • You can get a full refund within 14 days of any payment, with no questions asked.
  • This covers a new subscription, a renewal, an upgrade and the Lifetime plan.
  • You can cancel at any time. Your plan then stays active until the end of the period you have paid for.

1. 14-day money-back guarantee

If mapps.one is not right for you, ask for a refund within 14 days of the payment you want refunded. We refund the full amount of that payment, including taxes, to the original payment method. You do not have to give a reason.

After 14 days, payments are not refundable, except where the law requires a refund or where the Service did not work as described because of a fault on our side.

2. How to request a refund

  • Payments in US dollars. These are sold by Paddle.com, our merchant of record. Reply to your Paddle receipt, look up your order at paddle.net, or email us at support@mapps.one and we will ask Paddle to issue the refund.
  • Payments in Turkish lira. These are processed by iyzico or PayTR. Email us at support@mapps.one or choose the billing topic on our contact page.

Include the email address of your account and, if you can, the order number shown on the billing page or on your receipt.

3. When you get your money back

We usually process refund requests within 2 business days. The money goes back to the original payment method. Banks and card issuers usually show a refund within 5 to 10 business days, but it can take longer depending on your bank.

4. What happens to your plan

  • When we refund a subscription payment, we also cancel the subscription, and the workspace moves to the Free plan.
  • When we refund a Lifetime purchase, the Lifetime plan ends, and the workspace moves to the Free plan.
  • Apps above the Free plan limit are paused, not deleted, and paid-only features stop working, as described in our terms of service.

5. Cancelling without a refund

Cancelling a subscription stops future renewals. You keep your paid features until the end of the period you have paid for, and no further payments are taken. Plans paid in Turkish lira are prepaid and do not renew automatically, so they simply end at the end of the period. Deleting a workspace or your account cancels its subscription but does not refund a payment on its own. If you want a refund, ask for it within 14 days of the payment.

6. Your legal rights

This policy does not limit any rights you have under consumer law. Consumers in the European Union, the United Kingdom and Türkiye may have a statutory right to withdraw from a purchase, and our 14-day guarantee applies in addition to those rights. Purchases made through Paddle are also covered by Paddle's buyer terms.

7. Misuse

We may refuse a refund where there is clear evidence of fraud or abuse, for example buying and refunding the same plan again and again. This does not affect your legal rights.

8. Changes to this policy

We may update this policy. Changes apply to payments made after the new version is published, and the date at the top of this page shows when it last changed.

9. Contact

mapps.one, Sehit Osman Avci Mh Malazgirt 1071 Cd 50A-83 Etimesgut Ankara Turkiye. Email: support@mapps.one. You can also reach us through our contact page.